Orders typically take 2-6 business days to ship from our warehouse. Delivery time will then depend on your location. You can track your order with the provided tracking number. For personalized assistance, please contact our customer support. We appreciate your patience and your trust in Federosé

Once your order is placed, you will receive a confirmation email with a tracking number. Simply use this number in the "Track my Order" section in our chat assistant or by logging in to your account on the website and checking the order status. We provide real-time shipping updates to keep you informed. 

If you have any more questions don't hesitate reaching our customer support team (teamfederose@gmail.com)

At Federosé, we want you to be completely satisfied with your purchase. If for any reason you are not, we gladly accept returns under the following conditions:

1. Return Period:
You have the right to return any item within 14 days of receiving your order. To be eligible for a return, your item must be unused and in the same condition that you received it, including the original packaging.

2. How to Return:
To initiate a return, please contact our customer service team at teamfederose@gmail.com with your order number and reason for return. We will provide you with instructions on how to send your item back to us.

3. Return:
Customers are responsible for the cost of return shipping. Please ensure the item is packaged securely and sent via a traceable shipping service. We cannot be held responsible for items that are lost or damaged during return transit.

4. Refund Process:
Once we receive and inspect the returned item, we will notify you via email of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 14 days.

5. Exchanges:
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at teamfederose@gmail.com

7. Return Address:
Please send us an email below teamfederose@gmail.com

Feel free to contact us with any questions, concerns, or feedback you may have. We're here to assist you!

• You can also reach out to us through Email: teamfederose@gmail.com